How do I get my tickets?
You will need to download the MLB Ballpark App to see your tickets and to get into the stadium on game day. Paper/printed tickets are not available.
How do I make sure my group sits together?
Nothing is more fun than a ballgame with your friends and family! If you want to sit with your family, troop and/or service unit, you can do so! But in order to do so, you must place one order, with all your tickets, including recognition tickets. If your order includes recognition earners, you must get the voucher codes for those tickets from the girls’ caregiver. Each recognition earner has two voucher codes. Please coordinate within your troop/group so one person orders all tickets (including cookie recognitions) in ONE order.
What information do I need to register my family or troop?
Before purchasing/redeeming Royals tickets, please coordinate within your troop/group to collect this information:
- 2 Voucher Codes for each girl who earned the cookie recognition (if any)
- Each cookie recognition includes: 2 free tickets, $20 for concessions/souvenirs, and 1 admission wristband for the on field experience
- Number of tickets to purchase. Ticket price is $19.50 ($17 base fee + $2.50 MLB fee per ticket).
- There is a $3.50 per order MLB processing fee.
- Number of parking vouchers you need to purchase.
- Every order can purchase up to two parking vouchers.
Remember, if you want to sit as a group, all tickets must be redeemed/purchased in ONE order. Your order cannot be altered once it has been placed.
How do I claim my cookie recognition tickets?
Caregivers of the girls who earned the recognition (2 free tickets, $20 for concessions/souvenirs, 1 patch, and 1 admission wristband for the on field experience) will receive an email with two voucher codes in April. Those codes can be redeemed through the MLB system when placing your order. If you are placing a group order that includes recognition earners, you must reach out to the caregiver to obtain the voucher codes for their girl. Recognition tickets are guaranteed through May 31. Place your order prior to May 31.
How do I get my $20 in concession/souvenir dollars, patch, and wristband?
A $20 paper concessions certificate is no longer provided for recognition earners. Two $10 concessions/souvenir "tickets" will be uploaded in mid-June to the MLB account of the person who redeemed the ticket vouchers. That person can then forward the $20 through the MLB Ballpark App as needed. Recogntion orders placed prior to May 31 will receive their patch and wristband in the mail.
I’m a troop leader; can I claim the recognition tickets for the
girls in my troop?
Troop leaders can claim cookie recognition tickets on behalf of girls in their troop if they reach out to those caregivers to request the voucher codes to redeem those tickets.
What if I need more than 20 tickets
(including paid and recognition tickets)?
If you need to place an order for 20 or more tickets (including paid and recognition tickets) please contact Jennifer McCarty at the Royals at firstname.lastname@example.org. You will receive a response within 1-2 business days.
I am a guardian with girls in different troops. Will we be seated together?
No. Separate orders will not be seated together. Please work with your troop leaders to decide if you want your entire family’s tickets included within a troop order, or if you wish to order your family tickets separately under your name.
Something has come up and I am not able to attend the game. Can I
get a refund?
No, ticket sales are final.
The game was moved to an evening time and now I can’t attend. Can I
get a refund?
MLB reserves the right to move this game to an evening game. There are no refunds on tickets if this change is made.
Where will I be seated?
Our Girl Scout Day at the K seats will be in the View Box and View Reserved levels and you will be given the best available seats when placing your order. The Royals cannot accommodate requests to seat separate orders together, so please coordinate ticket orders with your groups so they can be purchased/redeemed in ONE order.
Who should I contact regarding mobility and special needs accommodations?
Please contact Jennifer McCarty at the Royals at email@example.com if you have any mobility or special needs. You will receive a response within 1-2 business days.