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Troop Management

Leadership is more than “being in charge” or having a title; it’s recognizing that you’re part of a team and understanding that team’s needs and interests. 

Your Role as a Volunteer

The Girl Scout Leadership Experience is based on three keys—discover, connect, and take action—but it’s not just for the girls! As a Girl Scout leader, you’ll embark on your own leadership journey as you help girls develop the vital leadership skills they’ll use to make the world a better place. The Girl Scout perspective on leadership is permeated with a few basic, but all-important, concepts.  

Leadership is teaching girls:

  • That they can do and be anything!  
  • That they are decision makers and should own their decisions.  
  • How to live the Girl Scout Law by modeling it for them.

As a leader, see yourself as a coach who:

  • Guides and instructs, not as a teacher with a canned lesson or activity or as someone who has to perform for the girls each week. 
  • Advises and discusses.  
  • Ensures each girl can carry out her responsibilities within the troop.  
  • Encourages girls to build their skills and their ethics.  
  • Gives more responsibilities to the girls as they grow and develop. 

It’s important to remember that: 

  • You cannot know everything that the girls might ever want to learn.
  • You’ll explore and learn alongside your girls and grow your confidence in the process.
  • You’re not expected to know everything about Girl Scouting, but you should know where to go for information—and to ask for help when you need it.

Your responsibilities as a Girl Scout volunteer include:

  • Accepting the Girl Scout Promise and Law.
  • Understanding the three keys to leadership that are the basis of the Girl Scout Leadership Experience: discover, connect, and take action.
  • Sharing your knowledge, experience, and skills[Field] with a positive and flexible approach.
  • Working in a partnership with girls so that their activities are girl-led and that they learn by doing, individually and a group. You’ll also partner with other volunteers and council staff for support and guidance.  
  • Organizing fun, interactive, girl-led activities[Field] that address relevant issues and match girls’ interests and needs.
  • Providing guidance and information regarding Girl Scout group meetings with girls’ families on a regular and ongoing basis through a variety of tools, including email, phone calls, newsletters, blogs, other forms of social media, and any other method you choose. 
  • Processing and completing registration forms[Field] and other paperwork, such as permission slips.
  • Communicating effectively and delivering clear, organized, and vibrant presentations or information to an individual or the group. 
  • Overseeing with honesty, integrity, and careful record-keeping the funds that girls raise. 
  • Maintaining a close connection to your volunteer support team[Field] as well as your council.
  • Facilitating a safe experience for every girl.
Planning for Your First Troop Meeting

Depending on the ages of your girls, you might take the lead in guiding the structure and experiences of your troop—from how and when meetings are held to how the troop communicates, from steering girl-led activities to setting financial expectations. You’ll make these decisions collaboratively with your volunteer team or co-leader, as well as with input from the girls and their parents and caregivers. 

Use these questions to guide your conversation with your troop committee volunteers or co-leader before discussing these topics with parents and caregivers. 

  • When will we meet and for how long? How frequently should we schedule troop meetings? 
  • Where will we meet? Your meeting space should be somewhere safe, clean, and secure that allows all girls to participate. Some great meeting space ideas include schools, places of worship, libraries, and community centers. If working with teens, consider meeting at coffee shops, bookstores, or another place they enjoy.
  • Which components of the uniform will families need to purchase?
  • Will our troop be a single-grade level or facilitated as a multi-level troop with girls of many grade levels combined into one troop? If multi-level, how will we make sure they each get an age-appropriate experience?
  • How will we keep troop activities girl-led? Use the Volunteer Toolkit (VTK) to help you through this process by exploring options for activities and reviewing the meeting plans and resources lists.
  • How often are we going to communicate to troop families? Which channels will we use to keep families in the loop? Effective communication will help set expectations and clarify parent/ caregiver responsibilities.
  • Will our troop charge dues, use product program proceeds, and/or charge per activity? How much money will we need to cover supplies and activities? What should our financial plan look like? 

Choosing a Meeting Place 
What makes a great meeting space? It depends on your troop, but here are a few considerations as you visit potential spaces: 

Cost: The space should be free to use. 

Size: Make sure the space is large enough for the whole group and all planned activities.[Field]

Availability: Be sure the space is available for the day and the entire length of time you want to meet.

Resources: Ask if tables and chairs come with the room and ensure that the lighting is adequate. A bonus would be a cubby of some sort where you could store supplies or a safe outdoor space for activities.

Safety: Potential spaces must be safe, secure, clean, properly ventilated, heated (or cooled, depending on your location), free from hazards, and have at least two exits that are well-marked and fully functional. Also be sure first-aid equipment is on hand.

Facilities: It goes without saying, but make sure that toilets are sanitary and accessible.

Communication-friendly: Check for cell reception in the potential space and whether Wi-Fi is available. 

Allergen-free: Ensure that pet dander and other common allergens won’t bother susceptible girls during meetings.

Accessibility: Your space should accommodate girls with disabilities as well as parents with disabilities who may come to meetings. 

Need a few speaking points to get started? Try: 

“I’m a Girl Scout volunteer with a group of [number of girls] girls. We’re doing lots of great things for girls and for the community, like [something your group is doing] and [something else your troop is doing]. We’re all about leadership—the kind that girls use in their daily lives and the kind that makes our community better. We’d love to hold our meetings here because [reason why you’d like to meet there].”

Stuck and need additional support? Contact your council or your service unit support team for help with a troop meeting place. 

Girl Scout Troop Size
The troop size “sweet spot” is large enough to provide an interactive and cooperative learning environment and small enough to encourage individual development. Research has shown that the ideal troop size is 12 girls; recommended group sizes, by grade level, are:

  • Girl Scout Daisies: 5–12 girls
  • Girl Scout Brownies: 10–20 girls
  • Girl Scout Juniors 10–25 girls
  • Girl Scout Cadettes: 5–25 girls
  • Girl Scout Seniors: 5–30 girls
  •  Girl Scout Ambassadors: 5–30 girls

A Girl Scout troop/group must have at minimum five girls and two approved adult volunteers. (Double-check the volunteer-to-girl ratio chart to make sure you’ve got the right amount of coverage for your troop!) Adults and girls registering in groups of fewer than five girls and/or two approved, unrelated adult volunteers, at least one of whom is female, will be registered as individual Girl Scouts to more accurately reflect their status and program experience. Individual girls are always welcome to participate in Girl Scout activities and events. 

Registering Girls and Adults in Girl Scouting
Every participant (girl or adult) in Girl Scouting must register and become a member of Girl Scouts of the USA (GSUSA). GSUSA membership dues are valid for one year. Membership dues cannot be transferred to another member and are not refundable.   

Preregistration for the upcoming membership year occurs in the spring. Girls are encouraged to register early to avoid the fall rush. Early registration allows for uninterrupted receipt of forms and materials from the council, helps girls and councils plan ahead, and gets girls excited about all the great stuff they want to do as Girl Scouts next year. Girl Scout grade level is determined by the current membership year beginning October 1.

Lifetime membership is available to anyone who accepts the principles and beliefs of the Girl Scout Promise and Law, pays the one-time lifetime membership fee, and is at least 18 years old (or a high school graduate or equivalent).

Adding New Girls to Your Troop
Growing your troop is a great way to share the power of the Girl Scout experience and there are many ways to get the word out, like hanging posters at your girl’s school, using social media to reach families in your community, or including your troop in your council’s Opportunity Catalog or Troop Catalog.

Please contact our Customer Care department at customercare@gsksmo.org for more information about recruiting materials for your troop or ensuring your troop is listed in the Opportunity Catalog.

Creating an Atmosphere of Acceptance and Inclusion

Girl Scouts is for every girl, and that’s why we embrace girls of all abilities and backgrounds with a specific and positive philosophy of inclusion that benefits everyone. Each girl—without regard to socioeconomic status, race, physical or cognitive ability, ethnicity, primary language, or religion—is an equal and valued member of the group, and groups reflect the diversity of the community. 

We believe inclusion is an approach and an attitude, rather than a set of guidelines. Inclusion is about belonging, all girls being offered the same opportunities with respect, dignity, and celebration of their unique strengths. It’s about being a sister to every Girl Scout! You’re accepting and inclusive when you:

  • Welcome every girl, and focus on building community.
  • Emphasize cooperation instead of competition.
  • Provide a safe and socially comfortable environment for girls.
  • Teach respect for, understanding of, and dignity toward all girls and their families.
  • Actively reach out to girls and families who are traditionally excluded or marginalized.
  • Foster a sense of belonging to community as a respected and valued peer.
  • Honor the intrinsic value of each person’s life.

If you have questions about accommodating an individual girl, please reach out to your council.  

Please contact our Customer Care team for more information: (800) 728-8750, option 1 or customercare@gsksmo.org .

As you think about where, when, and how often to meet with your group, consider the needs, resources, safety, and beliefs of all members and potential members. Include the special needs of any members who have disabilities or whose parents or caregivers have disabilities. But, please, don’t rely on visual cues to inform you of a disability: Approximately 20 percent of the U.S. population has a disability—that’s one in five people of every socioeconomic status, race, ethnicity, and religion.

If you want to find out what a girl with a disability needs to make her Girl Scout experience successful, simply ask her or her parent or caregiver. If you are open and honest, they’ll likely respond in kind, creating an atmosphere that enriches everyone. 

It’s important for all girls to be rewarded based on their best efforts—not on the completion of a task. Give any girl the opportunity to do her best and she will! Sometimes that means changing a few rules or approaching an activity in a more creative way. Here are some examples of ways to modify activities:

  • Invite a girl to complete an activity after she has observed others doing it.
  • If you are visiting a museum to view sculpture, find out if a girl who is blind might be given permission to touch the pieces.
  • If an activity requires running, a girl who is unable to run could be asked to walk or do another physical movement. 

Focus on a person’s abilities—on what she can do rather than on what she cannot. In that spirit, use people-first language that puts the person before the disability.

Say . . . Instead of . . .
She has a learning disability. She is learning disabled.
She has a developmental delay. She is mentally retarded; she is slow.
She uses a wheelchair. She is wheelchair-bound.

When interacting with a girl (or parent/caregiver) with a disability, consider these tips:

  • When talking to a girl with a disability, speak directly to her, not through a family member or friend.
  • It’s okay to offer assistance to a girl with a disability, but wait until your offer is accepted before you begin to help. Listen closely to any instructions the person may have.
  • Leaning on a girl’s wheelchair is invading her space and is considered annoying and rude.
  • When speaking to a girl who is deaf and using an interpreter, speak to the girl, not to the interpreter.
  • When speaking for more than a few minutes to a girl who uses a wheelchair, place yourself at eye level.
  • When greeting a girl with a visual disability, always identify yourself and others. You might say, “Hi, it’s Sheryl. Tara is on my right, and Chris is on my left.”

Registering Girls with Cognitive Disabilities
Girls with cognitive disabilities can be registered as closely as possible to their chronological ages. They wear the uniform of that grade level. Make any adaptations for the girl to ongoing activities of the grade level to which the group belongs. Young women with cognitive disorders may choose to retain their girl membership through their twenty-first year, and then move into an adult membership category.

Getting Support for Your Troop

It takes a village to lift up the next generation of female leaders, but you won’t do it alone. You can count on a dedicated Girl Scout support team, consisting of council staff and passionate volunteers just like you. Your support team, which may be called a service unit at your council, is ready to offer local learning opportunities and advice as well as answer your questions about the Girl Scout program, working with girls, product sales, and so much more. 

Before you hold your first troop meeting with girls, consider the support and people resources you’ll need to cultivate an energizing troop experience. Parents, friends, family, and other members of the community have their own unique strengths and can provide time, experience, and ideas to a troop, so get them involved from the very beginning as part of your volunteer troop team. This team is made up of troop leaders (like you) and troop committee volunteers. 

Your troop committee volunteers are the extra set of eyes, ears, and hands that help the troop safely explore the world around them. Depending on your troop’s needs, they can play a more active role—for instance, someone can step up as a dedicated troop treasurer—or simply provide an occasional helping hand when you need to keep a meeting’s activity on track. 

If a parent or caregiver isn’t sure if they can commit to a committee or co-leader role, encourage them to try volunteering in a smaller capacity that matches their skill set. Just like your young Girl Scouts, once troop parents and caregivers discover they can succeed in their volunteer role, they’ll feel empowered to volunteer again. 

Troop Management Tools and Resources

From toolkits and guides to regular contact with experienced people, you’ll have all the support you need to be a Girl Scout volunteer. Here’s a list of some important resources you’ll want to check out.

The Volunteer Toolkit 
The Volunteer Toolkit (VTK) is a customizable digital planning tool for troop leaders and co-leaders to easily manage their troop year-round and deliver easy, fun troop meetings. Accessible via desktop and mobile devices, the VTK saves you time and energy all year long, so that you can focus on unleashing the G.I.R.L (Go-getter, Innovator, Risk-taker, Leader)™ in every girl, ensuring she has every opportunity she deserves to build a lifetime of leadership, success, and adventure. 

Girls have more fun when they can shape their own experiences, do hands-on activities, and work together as teams. With the VTK, girls and leaders can explore meeting topics and program activities together, and follow the fun as they plan their Girl Scout year. 

Through the Volunteer Toolkit, troop leaders can: 

  • Plan the troop’s calendar year and meeting schedule. 
  • Email parents/caregivers with one click. 
  • View the troop roster, renew girls’ membership, and update girls' contact information. 
  • View meeting plans for Journeys and badges, including suggested tracks for multi-level groups (K–5 and 6–12). 
  • Customize meeting agendas to fit your unique troop. 
  • Explore individual meeting plans that show a breakdown of every step, including a list of materials needed, editable time allotments for each activity within a meeting, and printable meeting aids. 
  • Record girls’ attendance at meetings and their badge and Journey achievements. 
  • Add council or custom events to the troop’s calendar. 
  • Submit troop’s finance reports (depending on the council’s process). 
  • Easily locate both national and local council resources, such as Safety Activity Checkpoints.  

Parents and caregivers can:  

  • View the troop’s meeting schedule and individual meeting plans to stay up to date on the badges and Journeys they are working on. 
  • Renew their memberships, and update their contact information. 
  • View their Girl Scout’s attendance and achievements. 
  • See upcoming events the troop is planning or attending. 
  • Easily locate both national and local council resources, such as the Family Hub. 
  • View the troop’s finance report (depending on the council’s process). 

The Girl’s Guide to Girl Scouting 
What does it mean to be a go-getting Girl Scout? It’s all in The Girl’s Guide to Girl Scouting. These grade level-specific binders will help you break it down for your girls. It’s part handbook, part badge book, and 100 percent fun! [Council: web address]  

Safety Activity Checkpoints
Safety is paramount in Girl Scouting, and this resource—Safety Activity Checkpoints—contains everything you need to know to help keep your girls safe during a variety of exciting activities outside of their regular Girl Scout troop meetings. 

Tips for Troop Leaders
When you’re looking for real-world advice from fellow troop leaders who've been there, this volunteer-to-volunteer resource, called Tips for Troop Leaders, on the Girl Scouts of the USA website has what you need for a successful troop year.

Girl Scout Volunteers in Your Community
Remember that Girl Scout support team we mentioned? You’ll find them in your service unit! Troops are organized geographically into service units or communities. You’ll find a local network of fellow leaders and administrative volunteers ready to offer tips and advice to help you succeed in your volunteer role. 

Customer Care Contacts
Questions? Need help resolving an issue? We’ve got you! Reach out anytime by either using the Contact Us form, by emailing customercare@gsksmo.org or by calling (800) 728-8750, option 1.

E-Newsletter - The S'MORE
Stay in touch with all the council happenings by reading our troop leader e-newsletter, the S’MORE. It's sent every other week to the email address listed for your MYGS account.

In addition, we share 3-5 posts per week via our council Facebook page. These posts including highlighting troops, upcoming activities, national news and more. Follow us at facebook.com/gsksmo.

Taking Advantage of Learning Opportunities

We know that when you have the knowledge and skills you need to manage your girls, both you and your troop will thrive. Contact your council to ask about ongoing learning opportunities that will help you grow your skills and confidence. 

Learn more about our council’s training opportunities

Knowing How Much You’re Appreciated

Whatever your volunteer position, your hard work means the world to girls, to your council staff, and to Girl Scouts of the USA. We’re calling on all members of society to help girls reach their full potential, and you’ve answered that call. So thank you, from the bottom of our hearts!

Just as you’ll receive support throughout your volunteering experience, when you reach the end of the term you signed up for, you’ll talk with your support team about the positive parts of your experience as well as the challenges you faced, and you’ll discuss whether you want to return to this position or try something new. The end of your troop year, camp season, overseas trip, or series/event session is just the beginning of your next adventure with Girl Scouts!

If you’re ready for more opportunities to work with girls, be sure to let your council support team know how you’d like to be a part of girls’ lives in the future—whether in the same position or in other, flexible ways. Are you ready to organize a series or event? Take a trip? Work with girls at camp? Work with a troop of girls as a yearlong volunteer? Share your skills at a council office, working behind the scenes? The possibilities are endless and can be tailored to fit your skills and interests.

We recognize our volunteers year round! Learn more.  ­­­­

Volunteer Appreciation Month
Without our passionate and dedicated volunteers, there would be no Girl Scouting. That’s why we celebrate Volunteer Appreciation Week in April! And get ready to crank up the party as we ring in national Girl Scout Leader’s Day on April 22. 

Girl Scouts also celebrates Volunteers Make a Difference Week in conjunction with Make a Difference Day, which takes place during the weekend in autumn that we set our clocks back when daylight saving time ends. What can we say—we love our volunteers!

Girl Scout Participation in Activities with Other Scouting Organizations

The decision by Boy Scouts of America (BSA) to open the Boy Scout program to girls has fundamentally altered the nature of the relationship between BSA and Girl Scouts nationally and locally. Local relationships between BSA and Girl Scout councils that have led to partnerships and joint activities in the past may now create risks or challenges for Girl Scouts. This may mean that the relationship between a council and its BSA counterpart should fundamentally change.

Marketplace Confusion
To protect the integrity of the Girl Scout brand and reinforce our programming as unique, girl-only, and best in class, we must ensure that we take care that the activities in which girls participate are exclusive to the Girl Scout program, are safe and girl-led, and are conducted under the appropriate supervision of Girl Scouts. Participation of Girl Scouts in activities with other scouting organizations creates risks to Girl Scouts. 

Protecting Use of Girl Scout Materials
Girl Scout materials are to be used only for purposes of Girl Scouts and are protected as intellectual property of Girl Scouts of the USA.

General Volunteer Policies

Our Council recognizes the essential role of volunteers in fulfilling its mission to foster the growth of girls.  To ensure effective and satisfying volunteer experience, we are committed to an environment of respect and fairness in which volunteers receive support, training, recognition and appreciation. This section focuses on general volunteer policies related to background checks process and standards, code of conduct, grounds for dismissal or future reappointment, representation of the council, confidentiality, pluralism, media contact, online guidelines and smoke-free environment.

Adult Membership Requirements

GSUSA’s statement on membership is that every participant (girl or adult) in Girl Scouting must register and become a member of Girl Scouts of the USA. GSUSA membership dues are valid for one year (Oct1-Sept30). Membership dues are sent by the council to GSUSA; no portion of the dues stays with the council. Membership dues may not be transferred to another member and are not refundable.

Safety is a top priority for Girl Scouts. At GSKSMO to ensure the safety and well-being of our girl members, all volunteers/approved volunteers are required to complete a background check prior to becoming involved.

This is the easiest and preferred method to a valid background check is through the membership registration process. When an interested adult registers as a volunteer and purchases their adult membership, that individual will proceed with the required background check process. Troop Leaders are then able to easily view which volunteers assigned to their troop have a valid and approved background check on file at any time. 

We know how crucial troop helpers are to the success of any Girl Scout Troop – our leaders tell us all the time! If the purchase of an adult membership is a barrier to engaging with your troop, please contact your assigned area Membership Manager to discuss.  We can offer an alternative path to a background check. Because this process is done manually, the time to complete and process can extend up to 30 days and will not be viewable or easily accessible for the Troop Leader as he/she will need to call for a verbal verification, particularly during high season (fall recruitment and late spring Day Camp preparation). Additionally, because insurance is only included with the adult membership purchase, Troop Leaders will need to purchase and manage individual insurance for each event and engagement for those that obtain their background check through this alternative method.

Background Check Process and Standards

The Girl Scouts of NE Kansas and NW Missouri is committed to ensuring that all girls involved in Girl Scouting are provided with opportunities to gain new skills, learn new ideas and value diversity.  To build girls of courage, confidence, and character who make the world a better place and develop strong values in a SAFE and nurturing environment with caring and responsible adults.  Therefore, it is mandatory for any adult who volunteers to work with girls to consent and voluntarily authorize the Girl Scouts of NE Kansas & NW Missouri to obtain an independent criminal background report.

The decision whether to exclude or limit a prospective volunteer’s participation remains at all times within the discretion of the Council.

Volunteer applicants will be automatically disqualified for all volunteer positions if any investigation reveals convictions for crimes against children, crimes against the elderly, felony drug trafficking, being listed on the sex offender registry, or having someone living in the home of the volunteer who is listed on the sex offender registry.

Other factors that may be considered in making determinations include, but are not limited to: the nature and severity of the criminal conduct and length of time since the criminal conduct occurred.

Background checks may include, but are not limited to: county, state, and federal criminal records; driving violations; and state and federal sex offender registries.

The council will maintain the confidentiality of all criminal background check information. When a volunteer is restricted or disqualified from a volunteer position, staff and volunteer leaders are only notified of the restriction/disqualification, not the details of the background check.

Please allow 2 weeks to complete the background check process.

If a volunteer has submitted a background check to qualify for a specific event or activity, s/he will not be able to volunteer until the background check has been approved.  If the background check is still under review at the time of the activity (or after a cut-off date determined by the troop leader or by staff), the applicant may not volunteer for the activity, regardless of any reservations or purchases that have been made by the applicant or by the troop.

Registered Sex Offender Policy – Individuals and Households

Any volunteer applicant listed on a state or federal Sex Offender Registry is disqualified from volunteer service.

Any volunteer applicant who lives in the same household as a person on a state or federal Sex Offender Registry is disqualified from volunteer service.

Volunteer Disqualification and Restrictions

On the basis of information found in the background check, a volunteer may be disqualified from volunteer service, or may receive a restriction on volunteer activities.

In the case of disqualification of applicant:

  • The applicant is informed by mail that s/he is not approved to volunteer for Girl Scouts.
  • The troop leader, Service Unit Manager, and Membership Manager are notified of the rejection.
  • The applicant is placed on a Council-wide do-not-appoint list.

In the case of volunteer restrictions:

  • There are two restrictions that may be placed on a volunteer applicant:
    • “Cannot Handle Finances”: volunteers with this restriction are not allowed to handle troop or Service Unit finances in any way.  Although this applicant may serve in a volunteer leadership position, the applicant may not be a signatory for –or have access to- a troop or Service unit bank account.  Volunteers with this restriction may not serve in the Product Sales Manager position, or have any contact with product sales funds or product.
    • “Cannot Drive Girls”: volunteers with this restriction are not allowed to drive any girls – other than their own daughter(s) – to or from any Girl Scout event. 
  • The applicant is informed by mail that s/he has received a volunteer restriction.  The terms of the restriction are explained within these communications.
  • The troop leader, Service Unit Manager, and Membership Manager are notified of the restriction.
  • If a volunteer has been found to violate the terms of their restriction, this is considered grounds for immediate dismissal from all volunteer positions and placement on a a Council-wide do-not-appoint list

Pending Charges

If the background check reveals there are pending charges or open warrants related to any criminal offense, involvement with the Council as a volunteer will not be allowed, pending disposition of the case.

If the applicant is already serving in a volunteer capacity, his or her participation must be suspended pending disposition of the case or resolution of open warrant.

Discovered Information Leading to Disqualification or Restrictions

Girl Scouts reserves the right to re-evaluate an active volunteer’s eligibility to volunteer based on information that is discovered or provided to the Council regarding criminal charges that were not discovered in the background check or charges that have been filed since the volunteer’s background check.

If an active volunteer is charged with a criminal offense, his or her participation must be suspended pending disposition of the case or resolution of open warrant.

If a volunteer is placed on a state or federal Sex Offender List, he or she will be disqualified from volunteer service.

If a volunteer begins living in the same household as a person on a state or federal Sex Offender Registry, the volunteer is disqualified from volunteer service.   If a person on a state or federal Sex Offender Registry begins living with a volunteer, the volunteer is disqualified from volunteer service.

APPEAL PROCESS

If a potential volunteer is not appointed to a volunteer position due to a restriction discovered on their background check, they are permitted to appeal this decision once in writing and by providing GSKSMO with proper documentation that refutes the information provided by the investigative agency.

If after this information is provided and GSKSMO still does not appoint the potential volunteer, there will be no further recourse for that individual.  GSKSMO reserves the right to dismiss or refuse appointment of any volunteer.

Standards of Conduct for Volunteers

By accepting a volunteer position, you have a responsibility to Girl Scouts and to your fellow volunteers and girls to adhere to certain rules of behavior and conduct. The purpose of these standards is not to restrict your rights, but rather to be certain that you understand what conduct is expected and necessary. When each person is aware that he or she can fully depend upon fellow volunteers to follow the rules of conduct, then our organization will be a better place to volunteer for everyone.

Code of Conduct

  • Respect the mission of Girl Scouts of NE Kansas & NW Missouri.
  • Manage conflicts or difficulties in an appropriate manner.  Contact your New Leader Consultant or Service Unit Manager to voice your concern and receive support.
  • Respect your meeting site and the properties of the council.
  • Honor confidentiality of volunteers and girls.
  • Handle finances appropriately and honestly.  Provide documentation to parents when asked.
  • Be willing to take part in orientation and training sessions to enhance your leadership skills.
  • Demonstrate respect for the guidance, direction and decisions staff and/or their designated appointee provide to support your role as a volunteer.
  • Treat staff, volunteers, girls and members fairly and without discrimination.
  • Dress appropriately for your volunteer position and/or activity girls will be taking part in.
  • Hats and t-shirts with political views or harmful logos are not permitted during Girl Scout meetings and functions.

 

GROUNDS FOR DISMISSAL:

Immediate Dismissal

  • Willful violation of security or safety rules; negligence or any careless action, which endangers the life or safety of a girl or another adult.
  • Being intoxicated or under the influence of controlled substance drugs while volunteering; use or possession or sale of controlled substance drugs in any quantity while on Girl Scout premises and/or while conducting volunteer activities except medications prescribed by a physician which do not impair volunteer performance.
  • Unauthorized possession of firearms, weapons or explosives on Girl Scout property or while conducting volunteer activities.
  • Engaging in criminal conduct or acts of violence, or making threats of violence toward anyone, fighting or provoking a fight or negligent damage of property when representing Girl Scouts.
  • Insubordination or failing to obey instructions properly issued by your volunteer manager or staff advisor.
  • Theft of agency property or the property of fellow volunteers and/or girls; unauthorized possession or removal of any agency property, including money and documents from the premises without prior permission from management; unauthorized use of agency equipment or property for personal reasons; using agency equipment for personal gain.
  • Dishonesty; willful falsification or misrepresentation on your application for volunteering or other volunteer records; alteration of agency records or other agency documents.
  • Breach of confidentiality of personal or health information.
  • Inappropriate conduct in a Girl Scout setting.
  • Inappropriate behavior toward girls as defined by abuse or harassment policies or other organizational guidelines.

Harassment

The Council is committed to an environment in which relations are characterized by dignity, respect, courtesy, and equitable treatment.

The Council prohibits any form of harassment on the basis of age, race, color, ethnicity, gender, creed, national origin, socioeconomic status, sexual orientation or disability.  Sexual harassment is unwelcome sexual advances, requests for sexual favors and other verbal or physical conduct that creates an intimidating, and hostile or offensive environment.  Any volunteer who believes that she/he has been subjected to harassment of any type, whether by another volunteer, by staff, or by any agent of the organization, should promptly report the incident to a supervisor.  The supervisor, upon receiving such a complaint, must report the matter to the VP, Mission Delivery or the Chief Executive Officer, who will take appropriate measures to resolve or correct the situation.

Immediate Dismissal or Dismissal at the End of the Appointment Period

  • Refusal to participate in conflict resolution procedures with GSKSMO staff and another volunteer or parent.
  • Refusal to abide by any restrictions placed on you by GSKSMO staff.  (i.e., cannot drive girls; cannot be a signer on a bank account; cannot act in a volunteer capacity, etc.)
  • Providing an unsatisfactory experience for the girl members of your troop.
  • Failure to provide a comprehensive, safe and pleasant troop environment.
  • Continual refusal to communicate with GSKSMO Membership staff assigned to your area.
  • Failure to ask permission for additional money-earning events.
  • Allowing an environment of bullying and exclusion at your troop meetings.
  • Poor representation of GSKSMO at Girl Scout and community events.
  • Not demonstrating the core values of the Girl Scout mission.  This may include but is not limited to: speaking poorly of girls, parents, volunteers and council staff; posting negative comments on Facebook or other social media websites about girls, parents, volunteers and council staff; embarrassing girls, parents or other volunteers at events, activities, and camp; aggressive/antagonistic behavior toward GSKSMO program partners; frequent complaining of Girl Scout rules and regulations, and ignoring  policies and procedures contained in Volunteer Essentials.

Every volunteer is entitled to the ongoing support of a supervisor and regular, periodic evaluations of her or his performance based on the requirements of the written position description, including goals and objectives, expectations and time commitments.  An annual reappointment must occur for a volunteer to continue in a position.

Volunteer positions with GSKSMO are 12 month appointed positions.  GSKSMO reserves the right to dismiss or refuse appointment of any volunteer.

Representation of the Council

Volunteers are not to contact organizations or individuals on behalf of our Council or to respond to inquiries regarding our Council unless they are given express directions to do so by the Council.  Prior to any action or statement which might affect or obligate the Council, volunteers should seek prior consultation and approval from appropriate council staff.  Actions requiring prior approval of council staff may include, but are not limited to: public statements to the press, coalition or lobbying efforts with other organizations, or any agreements involving contractual obligations.  Volunteers are authorized to act as representatives of the Council as specifically indicated within their position description and only to the extent of such written specification.

Confidentiality

Volunteers are responsible for maintaining the confidentiality of all information to which they are exposed while serving as a volunteer, whether this information involves a staff member, volunteer, or other person or involves overall Council business.  Failure to maintain confidentiality may result in termination of the volunteer’s relationship with the Council.

Pluralism

The Girl Scouts of NE Kansas& NW Missouri embraces the concept that excellence must be achieved through diversity and is committed to the “Affirmative Action for Volunteers” policy of Girl Scouts of the USA which states: “There shall be no discrimination against an otherwise qualified adult volunteer by reason of disability or on the basis of age.  Furthermore, there shall be no discrimination on the basis of race, color, ethnicity, gender, creed, national origin, or socioeconomic status.

The Girl Scout organization respects the varying opinions and practices of its membership, but does not permit the advocacy of personal, religious, or political preferences within its program.

Media Contact

We want to work in partnership with our adult volunteers to bring awareness to Girl Scouts.  In working with the following media outlets, GSKSMO requires that you make contact with the communications’ staff before you proceed; all television stations, Kansas City area radio stations, the Kansas City Star, the Topeka Capital Journal and the St. Joseph News Press.  In working with other media partners, please use Girl Scout/council messaging and notify us so we may promote the news story through council communication channels.  Council communications’ staff can be notified at prdept@gsksmo.org.

Online Guidelines

Adult volunteers should review and follow all online guidelines found at gsksmo.org under Forms and Resources – Online Guidelines.  Girl Scout troops/groups and service units may create a website or use social media to promote or communicate with members.  When forming a troop/service unit Facebook, Twitter account, website or other form of social media you must have a GSKSMO registered adult member managing the account/content for the page.  When representing Girl Scouts on social media channels make safety a priority.  Make sure the privacy standards settings ensure the safety of girls.  Practice diligence to ensure that groups you are joining or linking to have standards consistent with Girl Scouts; and make sure the messages you post do not conflict with Girl Scouts positions.

Smoke-Free Environment

Girl Scouts of NE Kansas & NW Missouri is a “Smoke-Free Environment”.   Adults should always have a positive influence and be a positive role model for all girls; therefore, all council facilities, grounds & offices are smoke free.  Smoking is strictly prohibited at all time on council property. Adults should never smoke in the presence of girl members.

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